Unimpressed TripAdvisor reviewers have slammed a hotel for being the ‘worst they’ve ever stayed in’.
The Lonsdale Hotel in Holborn, London, offers “basic, budget accommodation in a prime location” according to its website.
But those who have stayed there haven’t had the best experience, with many taking to TripAdvisor to share their complaints.
Out of over 1,000 London hotels listed on TripAdvisor, none score worse than the Lonsdale Hotel which is ranked rock bottom in 1,105th place
Staggeringly, of the 632 reviews the hotel has had, 466 are classed as ‘terrible’ with a further 75 being rated as ‘poor’.
Common complaints around the hotel include outdated furnishings, cramped rooms and poor cleanliness.
Following his stay, a user named Vgnsuper was so disgusted that he wasn’t sure you could even call the establishment a hotel at all.
He wrote: “One of the worst hotels I have ever stayed at.
“To already call it ‘hotel’ is to compliment it. It is one of the worst shacks on the globe. It’s dirty, old and not cheap!
“There was dust in the corners of the stairs and dirt everywhere, some of it I think is from the time of Queen Victoria and that stinks.
“At the reception, I saw an attendant trying to vacuum something with an extractor fan that is worse than what I use for my car.
“The only thing is the convenient location, but for everything else it is to report to the Anglo-Saxon federal hotel.
“My mission is to make this massacre known to as many people as possible.
“I don’t take photos so as not to disturb sensitive and susceptible people.”
Another reviewer named Lizzy D shared a similar tale of woe from her stay at Lonsdale.
In her review, titled ‘abandoned’, Lizzy claims the accommodation “isn’t fit for a dog”.
She writes: “Arrived to what we thought was a ‘beautiful’ property from the outside but to our horror it was far from that.
“Greeted by what we thought was an Indian woman, lying asleep on the couch in the lobby.
“The floor boards move every time you take a step. Entered the bedroom to see shocking horrible conditions, quite frankly I wouldn’t put my dog into this place!!!
“The bathroom was on another level – was like a portaloo placed into the bedroom on top of the terrible conditions!
“Staff do not care – they sit around and watch videos on their phone and do not even realise who is walking in and out of the building. There are also light bulbs missing from every room in the property.
“The only thing that was moderately clean was the linen.
“Horrid horrid place.”
Finally, one reviewer named Andrea R begged other people to avoid the hotel at all costs following her own horrible stay.
Having not read any reviews of the hotel before her stay, Andrea checked in and was horrified by the basic amenities and dirty atmosphere of the hotel.
She said: “Please do not go there!
“I come often to London and this is the worst hotel I ever stayed in.
“The receptionist was very unfriendly and couldn’t care less of the customers. The room was filthy and dump. No WIFI, no toilet soap, hairs in the shower, old and cheap furniture, less than basic (no wardrobe).
“I stayed for two nights and the room was not cleaned at all: when I get back in the evening it was like I left in the morning. I don’t know how they can charge you £72 a night for an hotel like this (if we call it so).
“I will complain. I should have read the reviews, before coming, as I can see they are all like my experience.”
The publication approached Lonsdale Hotel for a response to their poor reviews.
The hotel claimed that TripAdvisor was an “unreliable” way to gauge customer satisfaction and poured water over some of the claims made by guests.
A spokesperson for the Lonsdale Hotel said: “These reviews do not represent the current state of the hotel as we have been refurbishing the hotel this past year during Covid-19.
“Unfortunately we are unable to verify some of these reviews as obviously there is no booking reference number.
“The 632 Trip advisor guests or purported guests (the first review being posted on Jan 9, 2003) who have left a review constitute only approximately 0.2 per cent of the total number of guests who have stayed at the hotel over the past 15 years.
“The vast majority of our guests are regular customers or through travel agents and they do not write reviews on TripAdvisor. Using TripAdvisor as a source is unreliable and unfair.
“We have a high-quality laundry service provider to collect and wash all the hotel’s bed and bathroom linen so that it’s kept clean for guests.
“We also have a highly reputable housekeeping service provider who serves each room daily.
“A handyman is also on-site daily.
“We have many guests who are repeat customers who are satisfied and stay with us regularly.”